FAQ - Luke's Furniture Company

Luke's Furniture Company

FAQ

CARE INSTRUCTIONS

Keep It Beautiful

The care of wood furniture varies according to the wood type and finish and the function of the piece. 

Wood is a natural material susceptible to climate and the elements. Avoid placing your furniture in highly humid or dry areas, such as directly next to air vents. Direct sunlight may slightly darken or lighten wood furniture.

Note: Based on frequency of use and storage, dining table leaves may change tone at a different rate than the table itself.

Dust with a dry, soft cloth. Remove any soil buildup with a damp cloth and dry immediately. Wipe spills immediately with a soft, dry cloth. If water is left standing, white spots can occur but should dissipate over time. 

Do not use harsh chemicals or abrasives on any finish. Always use coasters or trivets to prevent heat and water from having direct contact with wood surfaces.

Use felt pads on any displays or hard objects that are placed directly on the wood. Avoid contact with certain materials, such as rubber, which might react with the finish. 

FAQ

We do!!! While our showroom primarily acts as a design studio to help you design the perfect custom piece, we keep it stocked with furniture and decor that can be purchased in store.

We are located at 3871 US HWY 421 near the power plant. The GPS may tell you to turn into the Two Men and a Truck parking lot. Drive PAST their lot and turn into the next lot by Wolsley Industrial Supply. We are located in the building on the left.

Yes, we just ask that you please make an appointment during our regular hours. We encourage all clients to come see their piece before we apply the final finish coat and give approval. Once the final finish coat is on, we cannot make changes, but before it is applied changes can be made to color and distressing.
Our standard for the smoothness of our tables is that you can wipe them down with a wet paper towel. Some rustic tables out there will give you splinters and are nearly impossible to clean, but that is simply poor craftsmanship. Even our most rustic tables will pass the paper towel test. Our polyurethane finish can be easily cleaned with a damp cloth.
Yes, we do offer in house design consultations. We charge a $125 fee but waive it with a purchase of over $1000. We recommend you contact us first to get a price estimate you are comfortable with to avoid paying the fee.
We request that you please call ahead or make an appointment to visit the workshop. We are generally in the shop Monday – Friday from 9-5 but we may have to leave for client meetings, deliveries, lunch, materials pickups, etc. If you are out looking at furniture, give us a call and see if we are here. We also offer appointments in the evenings and on Saturday mornings.
Absolutely! If you would like to design a custom piece, but can’t get to the workshop we can do so via phone and email. Just contact us directly to get started.
Yes we do! We work with a variety of companies that offer White Glove delivery service to your home. We can ship anywhere in the 48 continental states!

Our tables are built to be passed down through generations. That being said, it is recommended with all dining tables that they have a new finish coat applied every five to ten years.

We offer specialty refinishing and repair of our own furniture, but not other furniture. We recommend contacting a specialist in repair and refinishing for all other furniture. You may find that refinishing costs as much as building new. If that is the case, give us a call!

Privacy Policy for Luke’s Furniture Company

Introduction

Luke’s Furniture Company (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, lukesfurniturecompany.com (the “Site”).

Information We Collect

We collect information from you when you visit our Site, place an order, subscribe to our newsletter, fill out a form, or otherwise interact with our services. The types of information we may collect include:

  • Personal Information: Name, email address, phone number, and physical address.
  • Transaction Information: Details about purchases you make through our Site.
  • Usage Data: Information about how you use our Site, including your IP address, browser type, referring/exit pages, and operating system.

How We Use Your Information

We use the information we collect for various purposes, including:

  • To process and fulfill your orders.
  • To improve our Site and customer service.
  • To send periodic emails regarding your order or other products and services.
  • To personalize your experience and respond to your individual needs.
  • For marketing purposes, such as sending you information about promotions, new products, or services.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties. We may share your information with trusted third parties who assist us in operating our Site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained

WARRANTY TERMS

We will cover your piece for one year

Warranty: It will be the responsibility of LFC to insure that all material, products and taxes relating to the customer’s project are paid and that there will be no potential lien claimants after the customer’s final payment has been made to LFC. All work shall be performed in a professionally reasonable manner. Warranty on the workmanship and material shall be for a period of 12 months from the date of the contract; unless otherwise specified in the material or supplier’s warranty. LFC will perform all necessary labor to repair or replace all defective work at no cost to the customer, and will expeditiously act in good faith to secure replacement products or materials under warranty of products or services. Any warranty work performed during the warranty period does not extend the warranty any further than was previously stated in terms of the time from the date of the contract. All aspects of this warranty are void if a person or company other than LFC performs or re-performs any work within the scope of the warranty. The following are excluded from warranty by LFC: a) Movement or misalignment due to settling or movement of foundation floors, walls or ceilings. b) Damage to woodwork, finish, or any defect due to exposure to excessive moisture, heat, humidity, or cold. c) Movement, scratches, dents, etc. arising from misuse or lack of recommended maintenance to the product. It is the responsibility of the general contractor or customer to insure that all products ordered from LFC comply with all local codes relating to other subcontractors whose work affects LFC products, i.e. (framing, plumbing, electrical). The warranty will not include any changes or alterations necessary to conform to such codes

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