Frequently Asked Questions
Everything you need to know about designing, pricing,
timelines, and working with Luke’s Furniture Company.
If you’re early in the process, this is a good place to start.
FAQs
Designing custom furniture should feel clear and straightforward. Below, you’ll find answers to the most common questions about our process, collections, materials, and what to expect when working with us. If you’re early in your search, this is the best place to start.
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Do you have a showroom?
Yes. Our Wilmington design studio is attached to our workshop and serves as both a showroom and a working design space. While it is primarily designed to guide clients through the custom furniture process, we also feature a small, curated selection of tables available for purchase.
Do you have regular hours?
We are generally available Monday through Friday from 9:00 AM to 6:00 PM, but because we are often in the shop, on deliveries, or meeting with clients, availability can vary. We recommend scheduling an appointment so we can give you our full attention. Saturday appointments are also available.
Can I come see my piece while it is being built?
Yes. We welcome clients to visit during the build process by appointment.
How do I get started?
You can begin by exploring our collections, using the pricing estimators, scheduling a consultation, or sending us a message. From there, we will guide you through the design, pricing, and ordering process.
How do I place an order?
Once your design and details are finalized, we will provide a formal quote. A 50% deposit is required to place your project on our schedule. We accept major credit cards, ACH transfers, checks, and cash.
Do I need to know exactly what I want before reaching out?
Not at all. Most clients come to us with inspiration photos, a general style, or simply a need for a piece that fits their home. We help refine the design and guide you through the options.
Can I customize my furniture?
Yes. Nearly everything we build is made to order. Most projects fall within our Signature Collection, where clients can customize size, wood, finish, and design details to create a piece that feels tailored to their home.
What if I have a specific design in mind?
That is exactly what we are here for. You can bring photos, sketches, or inspiration, and we can design a piece around your vision. If you are early in the process, our pricing tool can also help you estimate a project based on a similar style.
What’s the difference between your collections?
The collections refer to our dining sets only. Other furniture does not necessarily fall into a collection. Our Studio Collection offers a curated set of designs with streamlined options, faster lead times, and more predictable pricing. Our Signature Collection is our core custom offering, allowing more flexibility in size, wood, finish, and design direction. The Natura Collection refers to tables built with live edge material. Our Reserve Series is a more elevated, deeply collaborative design experience focused on one-of-a-kind statement pieces with the highest level of craftsmanship and detail.
How much does a custom dining table cost?
Pricing depends on the collection, size, wood, and level of customization. Studio Collection pieces generally range from $2,000 to $4,000, Signature Collection pieces typically range from $4,000 to $8,000+, Natura Collection ranges from $6,000 to $12,00 and Reserve Series projects begin at $15,000. Chairs can range from $500 to $800 and benches range from $1000 to $3000.
What affects pricing?
The final price is influenced by size, wood species, base design, finish selection, and the overall complexity of the piece. The more custom the design and construction, the more time and craftsmanship are involved.
Why choose custom over retail furniture?
Custom furniture is built specifically for your home using solid hardwood and high-quality construction methods. Instead of choosing from standard sizes and mass-produced materials, you receive a piece designed around your space, your style, and the way you live.
How long does it take to build my furniture?
Lead times depend on the collection and complexity of the project. Studio Collection pieces typically take 6 to 10 weeks. Signature & Natura Collection pieces usually take 3 to 6 months. Reserve Series commissions generally take 6 to 12 months. We will give you a more precise timeline once your design and scope are finalized.
Do you use solid wood or veneers?
We build our furniture from solid hardwood rather than veneers or engineered materials. This gives each piece greater durability, longevity, and a more natural character over time.
What types of wood do you offer?
We commonly work with walnut, maple, ambrosia maple, spalted maple, white oak, mahogany, and sapele. Other species may also be available depending on the project.
What finishes do you offer?
We offer three primary finish options: a Performance Finish for maximum everyday durability, a Classic Finish for a refined balance of protection and natural appearance, and a Hand-Rubbed Finish for a softer, more natural look. Stains are applied to certain woods before the finish to achieve the perfect color.
Do I need to use coasters or placemats?
Not with our Classic or Performance finishes. It is recommended though not required with our hand rubbed finish. Our finishes are designed for real daily use. Normal spills and moisture can typically be wiped clean with a damp cloth.
How long will your tables last?
Our tables are built to be passed down through generations. With proper care, they are designed for decades of daily use. For long-term maintenance, we generally recommend a professional refresh or refinish every 5 to 10 years depending on wear.
How do I clean and maintain my furniture?
For regular care, simply wipe the surface with a damp cloth. Avoid harsh chemicals, abrasive cleaners, or anything that could damage the finish.
Do you refinish or repair furniture?
We offer refinishing and repair services for furniture we have built. For pieces made by others, we recommend contacting a dedicated refinishing specialist.
What if my table gets damaged?
In many cases, minor wear or damage can be repaired. If we built the piece, reach out to us and we can help you determine the best next step.
Do you deliver outside Wilmington?
Yes. We offer white-glove delivery locally and can arrange delivery throughout the continental United States. Our goal is to ensure your piece arrives safely and is properly placed in your home.
Still have questions?
We’re happy to help you think through design, pricing, timelines, and the best approach for your space.